Fennaio | artificial intelligence software

Customer Profiling AI Software

Artificial Intelligence Software
Machine Learning Data Science Software
Deep Learning Software

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We are specialists in the practical application of Artificial Intelligence including Customer Profiling AI, Machine Learning, Deep Learning and Data Science Software

A powerful commercial tool, AI is able to learn complex patterns about customers, enabling the AI to give accurate tailored outputs.

The power of customer profiling

Being able to automatically understand and respond to a customer you are dealing with at any one time based on past events and experiences of other similar types of customer and their interactions with you is an extremely powerful tool in all aspects of business and industry operations.

By learning from past experience, including positive events, negative events, and all the in-between highly variable outlying and unpredictable events that happened before; future customer-based decisions are more insightful, more meaningful, more accurate, and more likely to result in a beneficial output: e.g. greater sales, a better customer journey mapping and experience, greater consumer satisfaction, better reputation, and repeat sales.

The more past customer-related data, experiences and events to learn from the more insightful and informed future decisions and responses will be, and AI makes this process automatic at the same time as being adaptable and in a state of constant learning.

NameELDR Customer
Release DateMarch 2021
Hosting/installationLocal Standalone, Internal Network or Cloud
IntegrationDirect coupling or RESTful API
PriceContact Us
LicenceContract basis
SLAContract basis
UpgradesContract basis

AI makes automatic customer profiling possible, even from the most complex of past customer data

Learning from past customer data to alter how we respond to new customers might sound straightforward - it is of course exactly what a human brain does - but making this process automatic and asking a machine to do this is extremely complex and demanding, simply due to the huge amount of variation involved.

If a traditional software programming approach was used, the computer would continually be asking "if this, then do that; if x and y, do z". This stepwise methodology is extremely limited and tedious as the program will only do what it has explicitly been told to look for by the programmer; making it next to impossible to account for all possibilities and variations, even in the simplest of customer traits. You certainly couldn't use this approach for complex and diverse scenarios.

With AI and Machine Learning technology it is now possible to learn from huge amounts of variable, constantly changing customer data and past events in order to make much more accurate customer-based decisions, automatically.

ELDR Customer is a powerful Deep Learning package that can help profile customers and respond to them based on variable past and complex customer data it has learnt from

ELDR Customer is built using our powerful ELDR AI Engine, which is a Deep Learning Artificial Neural Network and the software uses both Supervised and Unsupervised learning to make and link all the relationships from customer data (of any size or complexity) passed to it.

When ELDR Customer has learnt (trained) from the data, it is then primed to receive current customer status data from which to make an informed real time decision from (in the form of a profile type amongst other possibilities), with which to influence downstream events.

ELDR Customer is highly dynamic, autonomous, configurable, graphical and easily integrated


ELDR Customer can handle and learn from multiple customer sources, sizes and complexities of data for numerous profiling requirements simultaneously. Data can be changed at any time and it can continually learn. The software can carry out supervised and unsupervised learning.


By default ELDR Customer is plug and play - you can simply give it appropriately formatted data and it will automatically learn from it, including self optimisation and self scaling.


In many cases you may be happy with plug and play, however almost everything in ELDR Customer is configurable; from which data fields to use as inputs and outputs, to colours, displays, output format, learning modes, learning accuracy, all the way through to Artificial Neural Network dynamics and dimensions.


ELDR Customer uses a rich intuitive GUI Dashboard from which to manage the whole AI process (data preparation, learning, outputting and testing), including a comprehensive suite of gamified charts and other visual displays to monitor everything.

Easily Integrated

AI Integration is our speciality. We understand that AI can be used in a variety of ways and in numerous system-types and processes. We build our software to be entirely modular and there are multiple integration methods and points ranging from network-based RESTFulAPI integration to direct coupling at the code level, depending on the response time required, amongst other considerations.

Key points about our Customer Profiling AI software

  • Can help you profile customers based on past customer data
  • Allows you to respond to customers automatically based on their real time derived profile
  • Can handle numerous data streams and outputs simultaneously
  • Uses our powerful ELDR AI Deep Learning Artificial Neural Network Engine
  • Dynamic
  • Autonomous
  • Configurable
  • Graphical
  • Easily Integrated

How Fennaio can help you efficiently integrate Customer Profiling AI Software with your operations

AI Education

for Customer Profiling
Fennaio helps your organisation with understanding the fundamentals of exactly what Customer Profiling AI is, how you can use it, where you can use it and how you can implement and integrate it - all in an easy-to-digest manner.

AI Strategy

for Customer Profiling
Fennaio works closely with you and your relevant teams to understand your organisation operations and your long term goals so we can plan when and where to introduce Customer Profiling Artificial Intelligence with minimum disruption and maximum benefit.

AI Tooling & Development

for Customer Profiling
Fennaio provides all the relevant hardware, software, network and infrastructure requirements you need to implement Customer Profiling Artificial Intelligence, whether this be an off-the-shelf software product or system, or a completely bespoke solution, a standalone piece of software or an enterprise-grade package.

AI Data Analytics

for Customer Profiling
Fennaio partners with you to fully understand your current data, how it relates to and is currently gathered from your current operations, and how to harvest, analyse and prepare it for use in Customer Profiling Artificial Intelligence and Machine Learning to result in maximum gain.

AI Learning

for Customer Profiling
Fennaio will use your correctly formatted data streams to train the Customer Profiling AI, Machine Learning or Deep Learning system by using an optimisation and scaling up procedure until the Customer Profiling AI is fully and continually primed to start outputting useful information for your operations.

AI Visualisation

for Customer Profiling
When the Customer Profiling AI is fully trained, Fennaio will feed it live operations or test data and use various visualisation techniques to confirm with you a beneficial output is being achieved; whether this be a prediction, pattern recognition, a rapid analysis, a diagnosis or any other type of output.

AI Integration

for Customer Profiling
When you are satisfied the Customer Profiling AI software is producing effective results, we will integrate the AI into your existing systems if required. Whether this be at the code level, integration over a network or as a standalone process, we will seamlessly integrate the AI with your operations.

AI Delivery

for Customer Profiling
After the Customer Profiling AI is successfully integrated into your operations, we will continue to monitor the whole Customer Profiling AI process from data acquisition, analysis, processing, learning, visualisation and output until you are fully satisfied you have an AI system that is achieving your operational goals.

Other AI Software

As well as Customer Profiling AI, we provide a comprehensive set of other Artificial Intelligence, Machine Learning, Deep Learning and Data Science software:

How Fennaio works with you at every stage of the AI and ML Integration process.

Whether you are starting out on your first AI project, just interested in the possibilities of AI or are wanting to expand your existing AI suite, we are here to help.

AI Survey & Plan

We will discuss with you where you are, where you want to be, and how we can achieve it with AI - whether by a bespoke solution or using one of our off-the-shelf products

AI Data Analysis & Preparation

We will work with you to gather, analyse and prepare all your relevant data sources for use in the AI system(s)

AI Execute & Visualisation

We will run and tune the AI throughout the AI learning process and enable the AI to produce a real time visual output to confirm the AI is producing beneficial results

AI Integration

When you are satisfied the AI is delivering the results you desire, we will integrate the AI with your new or existing systems

You are one step closer to getting Artificial Intelligence into your organisation

Fennaio has the expertise to get you up and running with Customer Profiling AI and Machine Learning in your new or existing systems, software and operations.

Get Started
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